At Qevixa, customer satisfaction is our top priority. We want you to enjoy a safe and confident shopping experience. If you are not completely satisfied with your purchase, our Refund and Returns Policy is here to help.
Returns Policy
You may request a return within 30 days of receiving your order if the product meets our return conditions.
To be eligible for a return:
- The item must be unused and in its original condition.
- The product must include original packaging, tags, and accessories.
- Proof of purchase or order details must be provided.
- The return request must be submitted within the allowed return period.
Non-Returnable Items
Some products cannot be returned for hygiene, safety, or personal use reasons, including:
- Personalized or customized products.
- Opened beauty and personal care products.
- Used items that are not in their original condition.
- Gift cards or promotional items.
How to Request a Return
To start a return:
- Contact our customer support team with your order number.
- Explain the reason for your return request.
- Wait for return approval and instructions.
- Ship the product back according to our guidelines.
Please do not send items back without contacting us first.
Refund Policy
Once we receive and inspect your returned item, we will notify you about the approval of your refund.
If approved:
- Your refund will be processed to your original payment method.
- Refund processing time may vary depending on your bank or payment provider.
- Shipping costs are non-refundable unless the item received was damaged, defective, or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We will review your request and provide a suitable solution, including replacement or refund.
Order Cancellation
You may request order cancellation before your order has been shipped. Once the order has been dispatched, cancellation may not be possible.
Exchange Policy
If you need to exchange an item due to size, color, or product issues, please contact our support team. Exchanges are subject to product availability and approval.
Customer Support
If you have any questions regarding refunds or returns, our support team is always ready to assist you.
Thank you for shopping with Qevixa.
Qevixa — Your Trusted Online Shopping Destination.